FAQ
Q: Where Are Hy-Lok Products Manufactured?
A: Hy-Lok’s products are designed manufactured in Busan, South Korea then distributed to our chapters worldwide.
Q: What Kind Of Certifications/Standards Does Hy-Lok Meet?
A: Hy-Lok Canada takes pride in building products to meet the highest domestic and international standards. Among our list of certifications are:
- ASME N-Stamp
- American Bureau of Shipping
- ASTM F1387
- Canadian Registration Number (CRN)
- DNV-GL
- ISO9001:2015
Q: Who Are Your Distributors?
A: Hy-Lok’s Canadian headquarters are based in Edmonton, Alberta and Cambridge, Ontario. Our distributors are evenly spread throughout the country, giving you easy access to parts when you need them most.
Q: What Kind Of Products Do You Manufacture/Distribute?
A: Hy-Lok’s product catalogue contains one of the most comprehensive inventories of valve and fittings solutions for fluid control systems in North America.
Q: Are Custom Orders Available?
Q: Are Your Components Interchangeable?
Q: Why Should I Choose Hy-Lok Components?
Q: What Is Your Warranty?
Q: Do You Do Vendor Management?
A: Yes. Please contact us for more information.
Q: Do You Do Contract Pricing?
Yes, under a case by case basis.
Q: Are You Able To Ship Globally?
A: Hy-Lok Canada only ships within Canada, however our partners worldwide are happy to assist you.
Q: What Industries Do You Service?
A: We service a wide variety of industries including natural gas, oil & gas, chemical, instrumentation and more.
Q: How Many Distributors Do You Have In Canada?
A: We have multiple distributors located across Canada. Find the distributor closest to you here.
Q: What Are Your Hours Of Operation?
A: Our Edmonton location operates from 7am-5pm MST Monday to Friday.
Our Cambridge location operates from 8am to 5pm EST Monday to Friday.
Q: Do You Carry Tubing?
A: Yes. We offer 316 Stainless Steel seamless and welded 1/4” to 1” 20ft length, and coiled tubing.
Q: How Can I Get After Hours Support?
A: Use our contact us section or call the main number provided for either Alberta or Ontario per our contact page.